Cohere Inc | Trust Center
Cohere Trust Center
Cohere prioritizes your data's confidentiality, integrity, and availability. Our Trust Center offers insights into our data management, security measures, and compliance.
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Compliance

SOC 2 Type 2

Service Organization Controls (Soc2) (Type II) Trust Services Principles

GDPR

Protect the personal data and privacy of EU citizens for transactions that occur within EU member states

CCPA

California Consumer Privacy Act

Resources

Get our latest security and compliance resources and reports

SOC 2 Type II

Cohere undergoes an annual SOC 2 Type II audit. Request here to see our report.

Privacy Policy

Cohere's Privacy Policy

Terms of Service

Cohere's Terms of Service

Latest Penetration Test Report

API and web application penetration test results

Cohere Enterprise Data Commitments

Overview of how Cohere handles and protects our Enterprise Customers' Data

Responsible Disclosure Policy

Rules of engagement for conducting and performing security research (i.e. vulnerability discovery) activities for participating in our Bug Bounty Program.

Monitoring

Continuously monitored by Secureframe

Subprocessors

Google Cloud

Infrastructure service provider Location: USA

Fullstory

Software delivery platform Location: USA

LaunchDarkly

Feature Flagging Location: USA

New Relic

Platform Monitoring Location: USA

Retool

Software delivery platform Location: USA

Upollo

Fraud and Abuse Detection Location: USA, Australia

Hotjar

Customer support Location: USA

Sentry IO

Event and Error Handling Location: USA

Segment

Event and Error Handling Location: USA

Sendgrid

Email Communications Location: USA

Stripe

Billing Location: USA

Intercom

Customer support Location: USA

Vercel

Web Application Hosting Location: USA

Active Fence

Trust and Safety Location: USA

FAQs

Yes, you can request a copy above. Prior to receiving a copy of our SOC 2 Type 2 report, we will need a signed mNDA.
Cohere maintains robust security practices to ensure that our customers' data are maintained to the highest degree.
As a service provider that operates in multiple jurisdictions, including Canada, the EU and the US, Cohere has designed its services with Privacy-by-Design in mind, and we have processes in place to assist our customers to comply with their obligations under applicable privacy laws, including the GDPR. In particular, we have a robust Information Security program designed to safeguard the information that our customers share with us, which, in certain circumstances, may contain personal information. In addition, we have implemented GDPR-specific compliance training through Secureframe and have prepared a multi-jurisdictional Data Processing Addendum designed to give our customers contractual assurances regarding Cohere’s handling of customer data on their behalf in compliance with applicable privacy laws, including the GPDR. Further, we rely on appropriate mechanisms for international data transfers as required by the GDPR. We also monitor guidance around GDPR compliance from privacy-related regulatory bodies and will update our product features and contractual commitments accordingly.
Yes, Cohere has a DPA. If you would like to receive a copy, we will need a signed NDA. Please contact privacy@cohere.com for more information.
Our hosting centers are on Google Cloud Platform servers located in US-Central. We do not use servers outside of the US; however, we can, in certain circumstances, configure our offering to ensure that no customer data is stored on Cohere’s systems. When the Cohere offering is configured in this way, the customer data is considered “ephemeral”, as it transits through Cohere’s systems only briefly for the purposes of providing the services and is purged immediately after processing. There are drawbacks to this approach as it limits some features and Cohere’s ability to improve the user experience and/or address certain issues efficiently by reviewing customer data.
Following the Schrems II ruling, companies transferring EU personal data to non-EU countries that have not been deemed adequate by the relevant governmental body, such as the US, must conduct assessments to identify any necessary supplemental measures to protect the personal data being transferred. Cohere has conducted, with the assistance of EU counsel, a Transfer Impact Assessment (TIA) that assesses the impact and security considerations in connection with transfers of customer data originating in the EU (and that is subject to the GDPR) to the US for processing. The TIA details the “relevant contractual, technical or organisational safeguards” Cohere has in place to supplement protections under the Standard Contractual Clauses where necessary. These safeguards include encryption at rest and in transit, administrative access control, system monitoring, logging and alerting and more. Based on the Transfer Impact Assessment, Cohere considers that the transfer of customer data to the US is, taking account of all the circumstances of the transfer, compatible with the GDPR read in light of the Charter of Fundamental Rights of the EU. In addition, our multi-jurisdictional Data Processing Addendum (DPA) contains the following commitments, among others: 1. Standard Contractual Clauses: The DPA incorporates the Standard Contractual Clauses, approved by the European Commission on 4 June 2021, allowing customers to apply the protections in the Standard Contractual Clauses to personal data originating in the EU (and that is subject to the GDPR) to the US for processing. 2. Security: Cohere commits to implementing appropriate technical and organisational measures to protect customer data. A description of Cohere’s security measures are included in Annex B to the DPA. 3. Government Requests and Orders: Unless legally prohibited, Cohere commits to promptly notify customers of any communications received from a governmental agency requesting or purporting to compel the production of customer data that contains personal information so that the customer can work with the governmental agency directly to respond.

Monitoring

Change Management

Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Segregation of Environments
Development, staging, and production environments are segregated.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.

Availability

Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Automated Backup Process
Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.
Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Logging and Monitoring for Threats
Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable.

Access Security

Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.